Change sending accounts for your campaigns
Issue Description
Have you encountered the following prompt while running a Mailgo campaign?
or
"This indicates that there is an error with your sender account in this campaign. Please view details in the pop-up window."
This message typically appears when the sender account currently assigned to your campaign is experiencing issues (e.g., authentication failures, temporary restrictions, or configuration errors), preventing the campaign from sending emails as scheduled.
Resolution Steps
To resolve the sender account error and resume your campaign promptly, follow these steps:
1.Access the Sender Account Selection Pop-up
When the "Sender Account Error" pop-up appears, locate and click the Account to Use button. This will open a dropdown menu displaying all available sender accounts linked to your Mailgo account.
2.Select an Alternative Sender Account
From the dropdown menu, choose a different sender account that is active and properly configured.
3.Save Changes and Relaunch the Campaign
After selecting the alternative account, click the Save and Relaunch button. This action will apply the new sender account settings and restart your campaign, allowing email delivery to resume immediately.