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Zoho Connection Troubleshooting
Written by: MailgoAug 18, 2025 · 1 min read
If you encounter connection errors when linking to your Zoho account, follow these steps:
1. Disabled IMAP/SMTP Access
- Protocols not enabled: By default, Zoho may require manual activation of IMAP/SMTP in account settings. Path: Zoho Mail Settings → Mail Accounts → Select account → POP/IMAP Access → Enable "IMAP Access" and "SMTP Access".
- Organization restrictions: For Zoho Workplace (business accounts), admins may disable IMAP/SMTP access via the Admin Console (under Security Policies), blocking third-party client connections.
2. Application-Specific Password Failures
- Invalid credentials: Using the wrong password. Critical if two-factor authentication (2FA) is enabled—Zoho requires an Application-Specific Password (generated in Zoho account settings) instead of the regular password when 2FA is active.
3. Confirm SMTP/ IMAP Individuals
- Wrong SMTP/IMAP server addresses: Using incorrect server details. Zoho's standard servers are:
- IMAP: imap.zoho.com (personal) or imap.zoho.eu/imap.zoho.com.au (region-specific); imap.zoho.com for Zoho Workplace.
- SMTP: smtp.zoho.com (personal) or region-specific variants; smtp.zoho.com for Zoho Workplace.
- Mismatched ports and encryption: Vist SMTP and IMAP Server Configuration to see more.
Still experiencing issues?
Contact our Customer Care team for immediate assistance:
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